Faq

Question and answers for our services

care@smsnix.com

24 X 7

180030029239

10 am - 7 pm


Website Development

How do I associate with smsnix.com ?
The process begins when you contact us with your requirements. We analyze your requirements and respond to you. On the basis of the further discussion, you can choose an engagement model that suits you the best. After that, we begin the process of development.
How much time-consuming it is to complete a website ?
The time limit of any web assignment is normally dictated by the client. If you have any time limit in mind we will attempt to assemble it for you. The main general delay in the making of a website is waiting for the content of the pages to be sent to us by the client.
What are your payment steps ?
We require 50% deposit of the contract value at the time of starting the project. When you’ll approve design and complete coding the whole site then we’ll show you the site from our server. After your approval you need to pay remaining 50%.
What do your websites cost ?
To get a better idea of the cost of what you want to build, give us a quick phone call. We’ll ask you a few questions about the nature of the site, what sort of interactivity the site will have, your graphic design needs, etc. Then we’ll be able to give you a ballpark figure. If you’re still interested, we’ll come to your place of business and come up with a firm quote.

Bulk SMS Services

What is bulk sms or bulk messaging ?
Bulk Messaging is the delivery of large numbers of SMS messages to Your Computer / Mobile. It is used by various enterprises for a variety of purposes including mobile marketing and important notifications. Bulk SMS is commonly used for service renewal reminders, offers & discounts, event reminders, festival wishes, and important alerts, etc.
How many messages can I send at a time ?
You can send unlimited SMS at a time.
Can I send national sms ?
You can send both local and national sms (within India). There are no additional charges for national sms.
What is the maximum text length allowed ?
The message length allowed for 1 credit message is 160 characters. If the text length exceeds 160 characters then the message consumes 2 or more credits. The character length for 2 messages is 306, for 3 messages is 459, for 4 messages is 612, and for 5 messages is 724.
How do I check my sms credit balance ?
Credit balance can be seen from your control panel after you login to your account.
How messages deliver if the same consumes more than 1 credit ?
It delivers as a single SMS irrespective of credit count.

Payment Gateway

What is the settlement process ?
Once the payment is made by a customer, it is settled to the merchants account according to the schedule that will be shared with the merchant at the time of registration.
How long will the settlement take to appear in my bank account ?
Everyday all the payments available for settlement for a given Merchant account are sent to the bank. The funds are transferred into the merchant's bank account same day or in some exceptional cases by next day.
What is the process to initiate refund ?
Against every successful payment, you have a button to initiate Refund. Click on that and give the reasons for providing refunds. All refunds are initiated from Our Gateway with the next day settlements. The refund amount will be adjusted against your settlement amount.
Are there any additional charges for a Refund ?
No, there are no additional charges for a Refund. But, the bank charges will be deducted from merchant.
Can I process international transactions ?
Cards issued outside India can be used to collect payments. Extra documentation are required to process your application for international payment services through partner banks and get you approved. Call us to enable your business.
Which are the types of businesses that are not accepted by our Gateway ?
1) Adult goods and services which includes pornography and other sexually suggestive materials (including literature, imagery and other media); escort or prostitution services
2) Alcohol which includes Alcohol or alcoholic beverages such as beer, liquor, wine, or champagne
3) Body parts which includes organs or other body parts
4) Bulk marketing tools which includes email lists, software, or other products enabling unsolicited email messages (spam)
5) Cable descramblers and black boxes which includes devices intended to obtain cable and satellite signals for free
6) Child pornography which includes pornographic materials involving minors
7) Copyright unlocking devices which includes Mod chips or other devices designed to circumvent copyright protection
8) Copyrighted media which includes unauthorized copies of books, music, movies, and other licensed or protected materials
9) Copyrighted software which includes unauthorized copies of software, video games and other licensed or protected materials, including OEM or bundled software.
10) Counterfeit and unauthorized goods which includes replicas or imitations of designer goods; items without a celebrity endorsement that would normally require such an association; fake autographs, counterfeit stamps, and other potentially unauthorized goods.
11) Drugs and drug paraphernalia which includes illegal drugs and drug accessories, including herbal drugs like salvia and magic mushrooms
12) Drug test circumvention aids which includes drug cleansing shakes, urine test additives, and related items
13) Endangered species which includes plants, animals or other organisms (including product derivatives) in danger of extinction
14) Gaming/gambling which includes lottery tickets, sports bets, memberships/ enrollment in online gambling sites, and related content
15) Government IDs or documents which includes fake IDs, passports, diplomas, and noble titles
16) Hacking and cracking materials which includes manuals, how-to guides, information, or equipment enabling illegal access to software, servers, websites, or other protected property
17) Illegal goods which includes materials, products, or information promoting illegal goods or enabling illegal acts
18) Miracle cures which includes unsubstantiated cures, remedies or other items marketed as quick health fixes
19) Offensive goods which includes literature, products or other materials that: a)Defame or slander any person or groups of people based on race, ethnicity, national origin, religion, sex, or other factors b) Encourage or incite violent acts c) Promote intolerance or hatred.
20) Offensive goods, crime which includes crime scene photos or items, such as personal belongings, associated with criminals
21) Prescription drugs or herbal drugs or any kind of online pharmacies which includes drugs or other products requiring a prescription by a licensed medical practitioner
22) Pyrotechnic devices and hazardous materials which includes fireworks and related goods; toxic, flammable, and radioactive materials and substances
23) Regulated goods which includes air bags; batteries containing mercury; Freon or similar substances/refrigerants; chemical/industrial solvents; government uniforms; car titles; license plates; police badges and law enforcement equipment; lock-picking devices; pesticides; postage meters; recalled items; slot machines; surveillance equipment; goods regulated by government or other agency specifications
24) Tobacco and cigarettes, which includes cigarettes, cigars, chewing tobacco, and related products
25) Traffic devices, which includes radar detectors/jammers, license plate covers, traffic signal changers, and related products
26) Weapons, which includes firearms, ammunition, knives, brass knuckles, gun parts, and other armaments
27) Wholesale currency which includes discounted currencies or currency exchanges
28) Live animals
29) Multi-Level Marketing
30) Matrix sites or sites using a matrix scheme approach
31) Offering Work-at-home jobs
32) Drop-shipped merchandise
33) Any product or service, which is not in compliance with all applicable laws and regulations whether federal, state, local or international including the laws of India

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